Shopify-specific guides to returns, refunds and fraud settings — what the platform does natively, where the gaps are, and how to close them.
Shopify's free native returns flow collects no photos, and the returns apps that do collect them gate API access behind $99–$155/month plans. Here is what that leaves small merchants with.
Your returns flow collects photos. Nobody checks them.
Sorquil is a Shopify app, launching soon, that checks every damage photo in a refund claim for AI edits — metadata, error level, sensor noise and a model score — and shows you the heatmap before you pay out.
